Triage is the process of determining the priority of emergency patients' treatments based on the severity of their condition. Pediatric triage assessment is a rapid, focused evaluation to gather pertinent subjective and objective data to determine the severity of illness. This can be achieved through standardized triage approach. Patient satisfaction is considered an important indicator of the quality of care from the perspective of the consumer. Satisfied patients are more likely to comply with treatment, take an active role in their own care. The study aims to improve children emergency care satisfaction through standardized approach of pediatric triage. This is a quasi-experimental study design, which was carried out at Pediatric Emergency Department at Al-Menshawy General Hospital, Tanta City. Purposive sample of one hundred children were involved in the study. They were divided into two groups' fifty children in each one. Data was collected from the period of June to the end of September 2013. Two tools were used to collect data, the first tool was a questionnaire sheet used to collect socio-demographic data. The second tool was a Consumer Emergency Satisfaction Scale (CECSS). The results of this study revealed that, 60% of the triage group was satisfied by emergency visit compared to 26% of the non-triage group. There was a statistical significant difference regarding total nursing care and total education between the triage and non-triage group. It is recommended to apply triage nursing care at all Emergency Departments.
| Published in | American Journal of Nursing Science (Volume 3, Issue 6) |
| DOI | 10.11648/j.ajns.20140306.11 |
| Page(s) | 91-99 |
| Creative Commons |
This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited. |
| Copyright |
Copyright © The Author(s), 2014. Published by Science Publishing Group |
Emergency Care, Satisfaction, Standardized Approach, Pediatric Triage
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APA Style
Sahar Mahmoud El-Khedr Abd El-Gawad. (2014). Improving Children Emergency Care Satisfaction through Standardized Approach of Pediatric Triage. American Journal of Nursing Science, 3(6), 91-99. https://doi.org/10.11648/j.ajns.20140306.11
ACS Style
Sahar Mahmoud El-Khedr Abd El-Gawad. Improving Children Emergency Care Satisfaction through Standardized Approach of Pediatric Triage. Am. J. Nurs. Sci. 2014, 3(6), 91-99. doi: 10.11648/j.ajns.20140306.11
AMA Style
Sahar Mahmoud El-Khedr Abd El-Gawad. Improving Children Emergency Care Satisfaction through Standardized Approach of Pediatric Triage. Am J Nurs Sci. 2014;3(6):91-99. doi: 10.11648/j.ajns.20140306.11
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Download@article{10.11648/j.ajns.20140306.11,
author = {Sahar Mahmoud El-Khedr Abd El-Gawad},
title = {Improving Children Emergency Care Satisfaction through Standardized Approach of Pediatric Triage},
journal = {American Journal of Nursing Science},
volume = {3},
number = {6},
pages = {91-99},
doi = {10.11648/j.ajns.20140306.11},
url = {https://doi.org/10.11648/j.ajns.20140306.11},
eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ajns.20140306.11},
abstract = {Triage is the process of determining the priority of emergency patients' treatments based on the severity of their condition. Pediatric triage assessment is a rapid, focused evaluation to gather pertinent subjective and objective data to determine the severity of illness. This can be achieved through standardized triage approach. Patient satisfaction is considered an important indicator of the quality of care from the perspective of the consumer. Satisfied patients are more likely to comply with treatment, take an active role in their own care. The study aims to improve children emergency care satisfaction through standardized approach of pediatric triage. This is a quasi-experimental study design, which was carried out at Pediatric Emergency Department at Al-Menshawy General Hospital, Tanta City. Purposive sample of one hundred children were involved in the study. They were divided into two groups' fifty children in each one. Data was collected from the period of June to the end of September 2013. Two tools were used to collect data, the first tool was a questionnaire sheet used to collect socio-demographic data. The second tool was a Consumer Emergency Satisfaction Scale (CECSS). The results of this study revealed that, 60% of the triage group was satisfied by emergency visit compared to 26% of the non-triage group. There was a statistical significant difference regarding total nursing care and total education between the triage and non-triage group. It is recommended to apply triage nursing care at all Emergency Departments.},
year = {2014}
}
TY - JOUR T1 - Improving Children Emergency Care Satisfaction through Standardized Approach of Pediatric Triage AU - Sahar Mahmoud El-Khedr Abd El-Gawad Y1 - 2014/11/17 PY - 2014 N1 - https://doi.org/10.11648/j.ajns.20140306.11 DO - 10.11648/j.ajns.20140306.11 T2 - American Journal of Nursing Science JF - American Journal of Nursing Science JO - American Journal of Nursing Science SP - 91 EP - 99 PB - Science Publishing Group SN - 2328-5753 UR - https://doi.org/10.11648/j.ajns.20140306.11 AB - Triage is the process of determining the priority of emergency patients' treatments based on the severity of their condition. Pediatric triage assessment is a rapid, focused evaluation to gather pertinent subjective and objective data to determine the severity of illness. This can be achieved through standardized triage approach. Patient satisfaction is considered an important indicator of the quality of care from the perspective of the consumer. Satisfied patients are more likely to comply with treatment, take an active role in their own care. The study aims to improve children emergency care satisfaction through standardized approach of pediatric triage. This is a quasi-experimental study design, which was carried out at Pediatric Emergency Department at Al-Menshawy General Hospital, Tanta City. Purposive sample of one hundred children were involved in the study. They were divided into two groups' fifty children in each one. Data was collected from the period of June to the end of September 2013. Two tools were used to collect data, the first tool was a questionnaire sheet used to collect socio-demographic data. The second tool was a Consumer Emergency Satisfaction Scale (CECSS). The results of this study revealed that, 60% of the triage group was satisfied by emergency visit compared to 26% of the non-triage group. There was a statistical significant difference regarding total nursing care and total education between the triage and non-triage group. It is recommended to apply triage nursing care at all Emergency Departments. VL - 3 IS - 6 ER -
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