Effect of Automated Teller Machines Usage on Operational Performance of Commercial Banks in Nakuru County, Kenya

Hussein Mohamed Abdullai; Richard Bitange Nyaoga

doi:doi:10.11648/j.ijefm.20170503.14

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Effect of Automated Teller Machines Usage on Operational Performance of Commercial Banks in Nakuru County, Kenya

Hussein Mohamed Abdullai, Richard Bitange Nyaoga

Published in International Journal of Economics, Finance and Management Sciences (Volume 5, Issue 3)

Received: 2 May 2017 Accepted: 13 May 2017 Published: 23 May 2017

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Abstract

The aim of this paper was to determine the effect of Automated Teller Machines usage on operational performance of commercial banks in Nakuru County, Kenya. The study was guided by the research objective: to establish the effect of automated teller machines (ATMs) usage on operational performance of commercial banks in Nakuru County, Kenya.The study employed the following theories namely: Diffusion of Innovation and The Theory of Reasoned Action. The study adopted a correlational-cross-sectional research design. The study population comprised 56 employees of the 28 commercial banks. There are 31 commercial banks branches in Nakuru County, Kenya with Kenya Commercial Bank, Co-operative Bank and Equity bank having 3, 2 and 3 branches respectively which makes a total of 31 commercial banks out of which the researcher, through a simple random sampling, chose 28. Data was collected using structured questionnaires. A pilot study was conducted in Eldoret Town, Uashin Gishu County to determine validity of the research instruments where Cronbach’s alpha coefficient was employed. For the purpose of determining the effect of ATMs usage on operational performance, correlation and regression analysis were carried out. The study established that ATM usage has a positive significant relationship with operational performance. The study recommends that managements of commercial banks should highly invest in ATMs as it positively influences operational performance. The study suggests that further studies should be conducted to relate ATMs with other variables like quality and flexibility.

Published in	International Journal of Economics, Finance and Management Sciences (Volume 5, Issue 3)
DOI	10.11648/j.ijefm.20170503.14
Page(s)	162-167
Creative Commons	This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.
Copyright	Copyright © The Author(s), 2017. Published by Science Publishing Group

Keywords

Automated Teller Machines, Operational Performance, Commercial Banks

References

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APA Style

Hussein Mohamed Abdullai, Richard Bitange Nyaoga. (2017). Effect of Automated Teller Machines Usage on Operational Performance of Commercial Banks in Nakuru County, Kenya. International Journal of Economics, Finance and Management Sciences, 5(3), 162-167. https://doi.org/10.11648/j.ijefm.20170503.14

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ACS Style

Hussein Mohamed Abdullai; Richard Bitange Nyaoga. Effect of Automated Teller Machines Usage on Operational Performance of Commercial Banks in Nakuru County, Kenya. Int. J. Econ. Finance Manag. Sci. 2017, 5(3), 162-167. doi: 10.11648/j.ijefm.20170503.14

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AMA Style

Hussein Mohamed Abdullai, Richard Bitange Nyaoga. Effect of Automated Teller Machines Usage on Operational Performance of Commercial Banks in Nakuru County, Kenya. Int J Econ Finance Manag Sci. 2017;5(3):162-167. doi: 10.11648/j.ijefm.20170503.14

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@article{10.11648/j.ijefm.20170503.14,
  author = {Hussein Mohamed Abdullai and Richard Bitange Nyaoga},
  title = {Effect of Automated Teller Machines Usage on Operational Performance of Commercial Banks in Nakuru County, Kenya},
  journal = {International Journal of Economics, Finance and Management Sciences},
  volume = {5},
  number = {3},
  pages = {162-167},
  doi = {10.11648/j.ijefm.20170503.14},
  url = {https://doi.org/10.11648/j.ijefm.20170503.14},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ijefm.20170503.14},
  abstract = {The aim of this paper was to determine the effect of Automated Teller Machines usage on operational performance of commercial banks in Nakuru County, Kenya. The study was guided by the research objective: to establish the effect of automated teller machines (ATMs) usage on operational performance of commercial banks in Nakuru County, Kenya.The study employed the following theories namely: Diffusion of Innovation and The Theory of Reasoned Action. The study adopted a correlational-cross-sectional research design. The study population comprised 56 employees of the 28 commercial banks. There are 31 commercial banks branches in Nakuru County, Kenya with Kenya Commercial Bank, Co-operative Bank and Equity bank having 3, 2 and 3 branches respectively which makes a total of 31 commercial banks out of which the researcher, through a simple random sampling, chose 28. Data was collected using structured questionnaires. A pilot study was conducted in Eldoret Town, Uashin Gishu County to determine validity of the research instruments where Cronbach’s alpha coefficient was employed. For the purpose of determining the effect of ATMs usage on operational performance, correlation and regression analysis were carried out. The study established that ATM usage has a positive significant relationship with operational performance. The study recommends that managements of commercial banks should highly invest in ATMs as it positively influences operational performance. The study suggests that further studies should be conducted to relate ATMs with other variables like quality and flexibility.},
 year = {2017}
}

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TY  - JOUR
T1  - Effect of Automated Teller Machines Usage on Operational Performance of Commercial Banks in Nakuru County, Kenya
AU  - Hussein Mohamed Abdullai
AU  - Richard Bitange Nyaoga
Y1  - 2017/05/23
PY  - 2017
N1  - https://doi.org/10.11648/j.ijefm.20170503.14
DO  - 10.11648/j.ijefm.20170503.14
T2  - International Journal of Economics, Finance and Management Sciences
JF  - International Journal of Economics, Finance and Management Sciences
JO  - International Journal of Economics, Finance and Management Sciences
SP  - 162
EP  - 167
PB  - Science Publishing Group
SN  - 2326-9561
UR  - https://doi.org/10.11648/j.ijefm.20170503.14
AB  - The aim of this paper was to determine the effect of Automated Teller Machines usage on operational performance of commercial banks in Nakuru County, Kenya. The study was guided by the research objective: to establish the effect of automated teller machines (ATMs) usage on operational performance of commercial banks in Nakuru County, Kenya.The study employed the following theories namely: Diffusion of Innovation and The Theory of Reasoned Action. The study adopted a correlational-cross-sectional research design. The study population comprised 56 employees of the 28 commercial banks. There are 31 commercial banks branches in Nakuru County, Kenya with Kenya Commercial Bank, Co-operative Bank and Equity bank having 3, 2 and 3 branches respectively which makes a total of 31 commercial banks out of which the researcher, through a simple random sampling, chose 28. Data was collected using structured questionnaires. A pilot study was conducted in Eldoret Town, Uashin Gishu County to determine validity of the research instruments where Cronbach’s alpha coefficient was employed. For the purpose of determining the effect of ATMs usage on operational performance, correlation and regression analysis were carried out. The study established that ATM usage has a positive significant relationship with operational performance. The study recommends that managements of commercial banks should highly invest in ATMs as it positively influences operational performance. The study suggests that further studies should be conducted to relate ATMs with other variables like quality and flexibility.
VL  - 5
IS  - 3
ER  -

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Author Information

Hussein Mohamed Abdullai

Faculty of Commerce, Department of Accounting, Finance and Management Science, Egerton University, Nakuru, Kenya
Richard Bitange Nyaoga

Faculty of Commerce, Department of Accounting, Finance and Management Science, Egerton University, Nakuru, Kenya

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APA Style

Hussein Mohamed Abdullai, Richard Bitange Nyaoga. (2017). Effect of Automated Teller Machines Usage on Operational Performance of Commercial Banks in Nakuru County, Kenya. International Journal of Economics, Finance and Management Sciences, 5(3), 162-167. https://doi.org/10.11648/j.ijefm.20170503.14

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ACS Style

Hussein Mohamed Abdullai; Richard Bitange Nyaoga. Effect of Automated Teller Machines Usage on Operational Performance of Commercial Banks in Nakuru County, Kenya. Int. J. Econ. Finance Manag. Sci. 2017, 5(3), 162-167. doi: 10.11648/j.ijefm.20170503.14

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AMA Style

Hussein Mohamed Abdullai, Richard Bitange Nyaoga. Effect of Automated Teller Machines Usage on Operational Performance of Commercial Banks in Nakuru County, Kenya. Int J Econ Finance Manag Sci. 2017;5(3):162-167. doi: 10.11648/j.ijefm.20170503.14

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@article{10.11648/j.ijefm.20170503.14,
  author = {Hussein Mohamed Abdullai and Richard Bitange Nyaoga},
  title = {Effect of Automated Teller Machines Usage on Operational Performance of Commercial Banks in Nakuru County, Kenya},
  journal = {International Journal of Economics, Finance and Management Sciences},
  volume = {5},
  number = {3},
  pages = {162-167},
  doi = {10.11648/j.ijefm.20170503.14},
  url = {https://doi.org/10.11648/j.ijefm.20170503.14},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ijefm.20170503.14},
  abstract = {The aim of this paper was to determine the effect of Automated Teller Machines usage on operational performance of commercial banks in Nakuru County, Kenya. The study was guided by the research objective: to establish the effect of automated teller machines (ATMs) usage on operational performance of commercial banks in Nakuru County, Kenya.The study employed the following theories namely: Diffusion of Innovation and The Theory of Reasoned Action. The study adopted a correlational-cross-sectional research design. The study population comprised 56 employees of the 28 commercial banks. There are 31 commercial banks branches in Nakuru County, Kenya with Kenya Commercial Bank, Co-operative Bank and Equity bank having 3, 2 and 3 branches respectively which makes a total of 31 commercial banks out of which the researcher, through a simple random sampling, chose 28. Data was collected using structured questionnaires. A pilot study was conducted in Eldoret Town, Uashin Gishu County to determine validity of the research instruments where Cronbach’s alpha coefficient was employed. For the purpose of determining the effect of ATMs usage on operational performance, correlation and regression analysis were carried out. The study established that ATM usage has a positive significant relationship with operational performance. The study recommends that managements of commercial banks should highly invest in ATMs as it positively influences operational performance. The study suggests that further studies should be conducted to relate ATMs with other variables like quality and flexibility.},
 year = {2017}
}

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TY  - JOUR
T1  - Effect of Automated Teller Machines Usage on Operational Performance of Commercial Banks in Nakuru County, Kenya
AU  - Hussein Mohamed Abdullai
AU  - Richard Bitange Nyaoga
Y1  - 2017/05/23
PY  - 2017
N1  - https://doi.org/10.11648/j.ijefm.20170503.14
DO  - 10.11648/j.ijefm.20170503.14
T2  - International Journal of Economics, Finance and Management Sciences
JF  - International Journal of Economics, Finance and Management Sciences
JO  - International Journal of Economics, Finance and Management Sciences
SP  - 162
EP  - 167
PB  - Science Publishing Group
SN  - 2326-9561
UR  - https://doi.org/10.11648/j.ijefm.20170503.14
AB  - The aim of this paper was to determine the effect of Automated Teller Machines usage on operational performance of commercial banks in Nakuru County, Kenya. The study was guided by the research objective: to establish the effect of automated teller machines (ATMs) usage on operational performance of commercial banks in Nakuru County, Kenya.The study employed the following theories namely: Diffusion of Innovation and The Theory of Reasoned Action. The study adopted a correlational-cross-sectional research design. The study population comprised 56 employees of the 28 commercial banks. There are 31 commercial banks branches in Nakuru County, Kenya with Kenya Commercial Bank, Co-operative Bank and Equity bank having 3, 2 and 3 branches respectively which makes a total of 31 commercial banks out of which the researcher, through a simple random sampling, chose 28. Data was collected using structured questionnaires. A pilot study was conducted in Eldoret Town, Uashin Gishu County to determine validity of the research instruments where Cronbach’s alpha coefficient was employed. For the purpose of determining the effect of ATMs usage on operational performance, correlation and regression analysis were carried out. The study established that ATM usage has a positive significant relationship with operational performance. The study recommends that managements of commercial banks should highly invest in ATMs as it positively influences operational performance. The study suggests that further studies should be conducted to relate ATMs with other variables like quality and flexibility.
VL  - 5
IS  - 3
ER  -

Copy | Download