Journal of Finance and Accounting

Volume 12, Issue 6, December 2024

  • Research Article

    The Impact of Credit Risk Management on Financial Performance of Commercial Banks in Ethiopia

    Habtamu Alebachew Legass*, Hussen Abdulkadir Roba

    Issue: Volume 12, Issue 6, December 2024
    Pages: 142-155
    Received: 5 October 2024
    Accepted: 29 October 2024
    Published: 29 November 2024
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    Abstract: This study delves into the intricate relationship between credit risk management strategies and the financial performance of commercial banks in Ethiopia. By analyzing data from 14 banks over a span of 13 years (2011-2023) using correlation and regression analyses in E-Views 12 software, the research sheds light on the impact of key indicators such... Show More
  • Research Article

    Impact of Customer Relationship Management on Client Satisfaction at the Banking Industry in Chattogram

    Tahita Akter, Shakil Ahmad*

    Issue: Volume 12, Issue 6, December 2024
    Pages: 156-164
    Received: 29 October 2024
    Accepted: 13 November 2024
    Published: 3 December 2024
    DOI: 10.11648/j.jfa.20241206.12
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    Abstract: This study investigates the impact of Customer Relationship Management (CRM) practices on Customer Satisfaction (CS) in the banking sector of Chattogram, Bangladesh. Focusing on three primary CRM constructs—Service Quality (SQ), Handling Complaints (HC) and Employee Behavior (EB)—the research aims to identify which factors most significantly influe... Show More